Mondus ProNETWORK

White Label IT Field Services for MSPs & Integrators

From emergency single-site switch replacements to structured rollouts across multi-national office portfolios. Pre-screened, insured engineers dispatched on behalf of MSPs, VARs and systems integrators.

How it works

  1. Raise a ticket. Specify scope, site and response SLA through our portal, by email to dispatch or via PSA integration.
  2. We dispatch a local engineer. Vetted, insured and briefed.
  3. Work completed on site. Following a standard Method of Procedure checklist.
  4. Proof of completion delivered. Photos, serials and customer sign-off.

Response options

Scheduled Visit

Next business day

Planned deployments, hardware refresh cycles and scheduled rack and stack work.

Same Day

Same business day

Prompt dispatch when tickets are logged before local cut-off times.

Urgent Response

4-hour target

Critical break-fix dispatch to restore network and server availability. Subject to location and engineer availability.

Where we work

United Kingdom (Active)Europe (Active)United States (Expanding)

Ready to expand your on-site reach?

Send us the scope, site address and response level you need and our dispatch team will come back to you.

Email dispatch Raise a ticket on our homepage